Refund Request

Return and Exchange Policy

Customer satisfaction is our brand's top priority. You can easily request a return or exchange for your purchases made through shopaisa.com.

Return Process

• Log in to your account, select the product you wish to return from your orders, and create a "Return Request."
• Once your request is approved, carefully package the product.
• You can ship it free of charge within 14 days of delivery through our partner company, Yurtiçi Kargo, using customer code 427658402.
• Upon receipt, the product will be inspected, and if deemed acceptable, your refund will be processed as soon as possible, although this may vary depending on your bank.

Return Policy

• Only one option is available for purchased products (return or exchange).
• Returns and exchanges are not accepted for custom-made products and accessories.
• Products with removed labels, used, washed, damaged packaging, or products that are no longer resalable cannot be returned.
• An invoice is required for returns.

Exchange Procedures

• You can contact our customer service for your exchange requests.
• Shipping costs for exchanges and returns are covered by the seller.

For detailed information, please visit our Consumer Rights, Withdrawal, Cancellation and Return Conditions page.